Customers
What each account costs you in back office.
Measured from your own forwarded mail. Neither the portal nor your field system can work this out, because each of them only sees its own half of the job.
$21,100
Entered a blocked state
Verified invoice value, across 15 work orders, for the life of this account
$16,270
Observed returning to billable
13 of them, after we flagged it
3.0d
Finish to portal close
Median across every matched work order. 1 past the billing deadline.
Blocked value, last 30 days
Each bar is one day of finished work your customers’ portals had not caught up with. Authorised ceilings are excluded; this is verified invoice value only.
By accountMost administrative friction first
| Account | Work orders | Out of sync per 100 | Finish to portal close | Blocked now | Deadline risk |
|---|---|---|---|---|---|
| Dollar General | 10 | 170.0 | 3.0d | $4,830 | 2 |
| Circle K | 4 | 125.0 | 36.0h | none | 0 |
| US Foods | 2 | 50.0 | 4.0d | none | 0 |